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October 31, 2020 7:35 PM

Heather Kidd .has written in exasperation to the CEO of Severn Trent Water after a litany of misery inflicted on residents of her Division by the Company's repair gangs over the last three years.

Heather said; "Severn Trent repair teams do not seem to have any regard for the law or local residents. They frequently turn up unannounced, without any permit and try and close a road. In rural areas, this frequently has a major impact on the life of our communities as the subsequent detours are very long and bus companies and school buses are seldom consulted. Snailbeach and Stiperstones have particularly suffered in this respect.

"Last week was the final straw when signs appeared in Snailbeach announcing yet another closure without any form of permit or consultation. I have tried speaking with all kinds of officers at Severn Trent over the years but we always seem to go back to square one after a while. I have now had enough and am taking it to their Chief Officer."


To: Liv Garfield CBE

Chief Executive Severn Trent Centre, 2, St John's Street Coventry. CV1 2LZ

Date 29th October 2020

Dear Ms Garfield,

I am writing to draw your attention to the waste of Severn Trent's resources and the chaos that your contractors are causing in the Shropshire Countryside.

We have a long history of crews turning up on-site with no road closure permit , to do routine works as emergency closures. I believe there have been several fines implemented by Shropshire Council. This causes chaos in rural areas with long diversions, school bus routes and farm stock movements. There is usually absolutely no idea where the closure is and resident drive miles out of their way trying to get home or to the local shop.

A good example was a recent road closure in Snailbeach - which would have caused a diversion of at least 12 miles. Your company applied for a permit. Further details were required by the Council's permitting department but they received no reply.

Nevertheless, signs were put up for closure on 29th-30th October last week. The Council asked for removal as there was no permit. More signs arrived this week. They were also requested for removal. Today a crew turned up to do the work has had to go to Telford to collect signs.

This has really affected the community in a number of ways:

  • A funeral date was changed.
  • The bus route was cancelled and then had to be re-instated.
  • Two sets of farmers taking stock to market had to keep rearranging their movements.
  • I was constantly having to reassure the residents that this should not be happening.
  • The Council had to send out inspectors on 2 occasions.

This really brings the name of Severn Trent into disrepute locally, and wastes your resources.

This is by no means the only time a situation like this has occurred.

I would be very grateful if you could get back to me explaining how you are going to put processes in place to prevent this from happening again.

To give you some good news, Bentley who are contracted to do some water pressure work for you, are working with the community to make their closure during school holidays in February are smooth and well signed.

We now need all your contractors to do this too.

Many thanks for your attention to this.

Yours sincerely,

Heather Kidd

Cllr Heather Kidd

Shropshire Councillor for Chirbury and Worthen Division