Anger at Crass Complaints Management by Mobile Network Operator
Residents have been complaining for some time about the decline in the quality of mobile reception and local councillors have been running a petition calling for action from EE – a major provider for the BC area.
It still came as a shock however when residents living in the area (including the middle of Bishops Castle town) started receiving the following e-mail to their complaints:
Thank you for your email dated 29 March 2014.
I have investigated the issue you have raised with regard to lack of signal and confirm our coverage system shows that unfortunately you will probably receive poor or no coverage at all.
I trust my response is of assistance.
Victoria Bedford
Mail Team”
Cllrs Barnes, Kidd and Hartin have now written to EE requesting a meeting and will take the matter to OFFCOM if necessary.
The petition can be signed in shops all over the Bishops Castle, Clun, Chirbury and Worthen areas and also on line at www.heatherkidd.org